Terms of Service

1. About Us

Smart Driving School is a driving school operating across South London. We provide driving lessons and related services through DVSA-approved, DBS-checked instructors.

Business name: Smart Driving School
Website: smart-drivingschool.co.uk
Email: info@smart-drivingschool.co.uk
Phone: 07529 208063
WhatsApp: Message us on WhatsApp
Address: 31 Abbotsbury Road, Morden, SM4 5LJ

2. Eligibility

To book driving lessons with Smart Driving School, you must:

• Be legally old enough to drive a car on public roads in Great Britain
• Hold a valid provisional driving licence that permits you to learn to drive
• Be legally permitted to drive in the United Kingdom
• Be medically fit to drive in accordance with DVLA requirements

By booking a lesson you confirm that you meet all of the above requirements. We reserve the right to refuse or cancel a booking if eligibility requirements are not met.

3. Bookings and Confirmation

All lesson bookings must be made through one of our official booking channels — our website contact form, phone, or WhatsApp. A booking is confirmed only once you receive a confirmation from us directly.

We reserve the right to decline any booking at our discretion without being required to provide a reason.

You are responsible for providing accurate contact and pickup details at the time of booking. We cannot be held responsible for missed or delayed lessons caused by incorrect information provided by you.

4. The £29 Tester Lesson — Terms

The following terms apply specifically to the £29 Tester Lesson:

• The Tester Lesson is available to learners who want to experience an instructor before making a larger commitment
• The lesson is available in manual and automatic cars, subject to instructor availability
• Payment of £29 is required to confirm the booking
• The lesson is a full 1 hour in duration, conducted one-to-one with your assigned instructor
• After the lesson, you may choose to continue with that instructor or decide not to
• The working limit is one Tester Lesson with each instructor; if you do not feel comfortable with one instructor, you may enquire about trying another
• The £29 Tester Lesson cannot be used in conjunction with any other offer or discount unless we confirm otherwise

We reserve the right to withdraw or change the £29 Tester Lesson offer at any time, but any confirmed bookings made before a change will be honoured under the terms agreed at booking.

5. Lesson Pricing and Payment

Our current lesson prices are as follows:

• Tester Lesson — £29 for 1 hour
• Single Lesson — £40 per hour (minimum 2 hours)
• Refresher Lesson — £45 per hour (minimum 2 hours)
• Fast Track – 10 Hours — £380

Prices and conditions for any other service will be confirmed before you book.

All prices are inclusive of VAT where applicable. We reserve the right to update our pricing at any time. Any change in price will not affect lessons or packages already paid for.

Payment is due at the time of booking or as otherwise agreed. Available payment methods will be confirmed at the time of booking.

6. Cancellation and Rescheduling

By the student:

• Cancellations or rescheduling requests made with more than 48 hours notice will incur no charge and the lesson will be rescheduled or refunded
• Cancellations made with less than 48 hours' notice may result in the full lesson fee being charged
• Cancellations made with less than 24 hours notice or no-shows will be charged the full lesson fee

By Smart Driving School or the instructor:

• In the unlikely event we need to cancel a lesson, we will give you as much notice as possible
• You will be offered a replacement lesson at a mutually convenient time or a full refund for that session
• We are not liable for cancellations caused by circumstances outside our control including severe weather, vehicle breakdown, illness or road incidents

7. Lesson Conduct and Instructor Authority

During your lesson, the DVSA-approved instructor is the qualified professional responsible for road safety. You agree to:

• Follow the reasonable instructions of your instructor at all times during lessons
• Arrive on time for your scheduled lesson at the agreed pickup location
• Not be under the influence of alcohol, drugs or any substance that may impair your ability to drive safely
• Inform your instructor of any medical condition that may affect your driving before the lesson begins
• Treat your instructor with respect — abusive, threatening or inappropriate behaviour will result in the lesson being terminated immediately with no refund

The instructor has the right to terminate any lesson immediately if they believe continuing poses a risk to road safety, and no refund will be issued in such circumstances.

8. Vehicles and Insurance

All driving lessons take place in dual-control vehicles provided by our instructors. These vehicles are roadworthy, maintained to a high standard, and covered by appropriate motor insurance for learner drivers.

You are not permitted to use the lesson vehicle for any purpose other than the scheduled lesson. Any damage caused to the vehicle through reckless or deliberate actions beyond normal learner driver mistakes may result in costs being sought from you.

If an instructor's vehicle is agreed for a practical driving test, the arrangements, vehicle use and applicable insurance will be confirmed before the booking. Instructor and vehicle availability are not guaranteed.

9. Block Bookings and Packages

Where you purchase a lesson package (such as the Fast Track 10-hour course), the following applies:

• Packages must be used within 12 months of the purchase date unless otherwise agreed
• Unused hours in a package are non-refundable after the 12-month period has expired
• If you wish to cancel a package before it has commenced, a full refund will be provided
• If a package has partially commenced, a refund will be issued for unused hours at the standard hourly rate minus any discount already applied

10. Pass Rate and Outcomes

While we aim to prepare every student to the highest possible standard, Smart Driving School cannot guarantee that you will pass your theory or practical driving test. Passing your test depends on a wide range of factors including your individual progress, test day performance and DVSA examiner assessment.

Our instructors will always provide honest feedback about your readiness to take the test and will recommend the test only when they believe you are prepared to the required standard.

11. Complaints

We are committed to providing a high quality service. If you are unhappy with any aspect of your experience, please contact us as soon as possible so we can resolve the issue:

• Email: info@smart-drivingschool.co.uk
• Phone: 07529 208063
• WhatsApp: Message us on WhatsApp

We will acknowledge your complaint within 3 working days and aim to resolve it within 14 working days. If we are unable to resolve your complaint to your satisfaction, you may seek further guidance from Citizens Advice or Trading Standards.

12. Limitation of Liability

To the fullest extent permitted by law, Smart Driving School's liability to you in connection with your lessons or use of our website is limited to the amount paid for the specific lesson or service in question.

We are not liable for any indirect, consequential or special losses including loss of earnings, loss of opportunity or any costs arising from failing a driving test. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under English law.

13. Website Use

You may use our website for lawful purposes only. You must not misuse our website by knowingly introducing viruses or other harmful material, attempting to gain unauthorised access to our systems, or using the site in any way that is fraudulent or harmful to others.

We make reasonable efforts to keep the website accurate and up to date but do not guarantee that all information is error-free at all times. Prices and availability shown on the website are subject to change without notice.

14. Changes to These Terms

We may update these Terms of Service from time to time. The date at the top of this page will reflect the most recent update. Changes will not affect any existing confirmed bookings made prior to the change. Continued use of our services or website after changes are posted constitutes acceptance of the updated terms.

15. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.